How does telehealth appointment work at KG Hospital?
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Book your telehealth appointment through our online portal, WhatsApp, or call center. You'll receive a link and time slot. On the scheduled time, simply click the link to connect with a board-certified doctor via secure video call. No installation required—use your smartphone, tablet, or computer. The entire process takes 15-30 minutes.
Is online doctor consultation as effective as in-person visits?
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Yes. Telehealth consultations are effective for 80-85% of medical conditions including follow-ups, prescription refills, chronic disease management, mental health consultations, and initial assessments. Board-certified doctors provide the same quality care as in-person visits. Video consultation allows doctors to assess symptoms, review medical history, and recommend appropriate treatment or in-person examination if needed.
How much does a telehealth appointment cost?
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Telehealth appointment costs are 40-50% less than in-person visits, making affordable healthcare accessible to everyone. Typical consultation fees range from ₹299-₹599 depending on doctor specialization. All major insurance plans accepted. No hidden charges—transparent pricing with no additional facility fees for online consultations. Discounted rates available for follow-up appointments.
What specialties are available for telehealth consultation?
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KG Hospital offers telehealth consultation across 15+ medical specialties including General Medicine, Cardiology, Orthopedics, Neurology, Dermatology, Psychiatry, Pediatrics, ENT, Gastroenterology, Nephrology, Oncology, Endocrinology, Pulmonology, Gynecology, and Urology. You can choose your preferred doctor and specialization during booking.
Can I get prescriptions and digital reports from telehealth?
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Yes. After telehealth consultation, digital prescriptions are sent directly to your registered email and phone within 5 minutes. Lab reports and diagnostic results are accessible through our patient portal. Prescriptions can be used at any pharmacy. Repeat medications can be ordered online with e-consultation approval from your doctor.
Is telehealth secure and private?
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Absolutely. KG Hospital uses end-to-end encrypted video consultation with HIPAA-compliant technology. All personal health information is protected under ICH-GCP E6(R3) standards and Indian medical privacy laws. Your consultation is 100% confidential. No recording without consent. Your medical data is never shared with third parties.
What if I need to upload medical documents or test reports?
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Our secure patient portal allows you to upload medical documents, previous reports, and test results before or during consultation. Doctors review these documents during your appointment. This helps them provide better diagnosis and recommendations. All uploaded documents are stored securely in your medical record and can be accessed anytime.
Can I schedule follow-up appointments after telehealth?
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Yes. After your telehealth consultation, you can schedule follow-up appointments immediately at discounted rates (20% off). For ongoing treatment, continuity of care is maintained—you'll see the same doctor for consistent treatment. Follow-ups can be telehealth or in-person depending on your needs and doctor's recommendation.
What internet speed do I need for video consultation?
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Minimum 2 Mbps internet speed is recommended for smooth video consultation. 4G mobile data is sufficient. Our platform is optimized to work even with lower speeds. We recommend testing your connection 15 minutes before appointment. If you experience issues, our support team can help you switch to audio-only consultation.
What happens if my internet disconnects during appointment?
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If connection drops, the system automatically saves your session. The doctor will wait up to 5 minutes for reconnection. If reconnection fails, you'll receive a full refund of consultation fees. Alternatively, the appointment can be rescheduled at no additional cost. Our support team monitors connection quality throughout consultation.